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Can I cancel or edit my order details?

Once an order is placed, our team works quickly to get your order ready and shipped. Because of this we are not able to accommodate cancellations or changes to your order. This includes changes to items and shipping details. If you change your mind, you are entitled to return your order. 

How can I pay for my order?

A confirmation email containing your order details and number will be sent to you once your order has been placed.

Please allow between 24-48 hours for our team to prepare your order.

You can check the status of your order by visiting "My orders" on your MŌS account to view your order and delivery status.

Once your order is ready to be shipped, an email with tracking information will be sent to you.

If you haven't received your dispatch email, please first check your junk folder. If you're still unable to locate your dispatch email, your order may not yet ready to ship. 

If you haven't received your order within the specified delivery period please contact our team

How can I be part of the MŌS team?

We love to connect and create opportunities to talented and creative people! Please send us an email with your portfolio, more than a CV we want to see what you are able to do! 

How can I fix an error (payment, technical, checkout) when trying to place an order?

If you are having difficulties placing an order online, we recommend contacting your bank directly to verify if this is due to an issue with your selected payment method.

If your payment provider has verified this is not the issue, please attempt one or more of the following steps:

• Use an alternative payment method, such as PayPal

• Delete your brower's history and cookies,  then refresh the page

• Repeat the entire purchase process using a different browser (Google, Chrome, Mozilla Firefox, or Safari) and, if possible, from a laptop or desktop computer

Other reasons for the issue could be related to the address details input. Please ensure you only use standard characters. Do not use symbols or punctuation in the address.

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